Store Policies

Company Policies

Return Policy
You may return most items sold within 5 days of delivery for a full refund if there was an error on our part with the description of the item. Due to the rapid changes in prices, we will not refund unless there was an error on our part.  Contact us with any concerns at support@tcgwarehouse.com

Refunds
Refunds are requested after we receive and process your return. You should expect to receive your refund within 3 to 5 days or reciept. This time period does not include the transit time for us to receive your return from the shipper (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.

Refunds will be thru PayPal or given as a store credit.  The choice is yours.  Under special circumstances a refund check or money order will be issued.

Your Privacy
TCGWarehouse is committed to protecting your privacy. We only use the information we collect about you to process orders and to provide support and upgrades for our products. Please read on for more details about our privacy policy.

What information do we collect? How do we use it?
When you order, we need to know your name, e-mail address, mailing address, credit card number, and expiration date. This allows us to process and fulfill your order and to notify you of your order status. When you enter a contest or other promotional feature, we may ask for your name, address, and e-mail address so we can administer the contest and notify winners. You agree to be added to our mailing list for future promotions and deals. When you order through our website, you are opting in to receive newsletters about promotions, coupons, and important company announcements. All emails are sent through ConstantContact and you may opt out if you wish to no longer receive newsletters from us or our MTG partners.

How does TCGWarehouse protect customer information?
We use a Secure Server for collecting personal and credit card information. The secure server layer (SSL) encrypts (scrambles) all of the information you enter before it is transmitted over the Internet and sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.

What about "cookies"?
"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. We do not use cookies to collect or store any information about visitors or customers.

Will TCGWarehouse disclose the information it collects to outside parties?
We do not sell, trade, or rent your personal information to companies not affiliated with TCGWarehouse. We may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will not include personally identifying information.

We may release account information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of [Company Name], our users, or others.

In Summary
TCGWarehouse is committed to protecting your privacy. We use the information we collect on the site to make shopping at TCGWarehouse.com as simple as possible and to enhance your overall shopping experience. We do not sell, trade, or rent your personal information to others.

Your Consent
By using our Web site, you consent to the collection and use of this information by TCGWarehouse.  If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

email shonn@tcgwarehouse.com with any questions